It is CF Constructions position that employee safety and health is a primary concern. The maintenance of a safe and healthy work environment is not only a company policy; it’s an employee’s right enforced by law. The Company has a designated Safety Officer. This Safety Officer is responsible for the development, implementation and monitoring of all necessary and mandatory safety training.
Project Managers and Supervisors are responsible for monitoring the workplace environment to ensure that potential hazards are identified and eliminated. All hazards or un-safe actions are reported to the Safety Officer. All employees are trained and made aware of potential hazards in their work environment and the safest methods to accomplish their jobs.
Prior to creating a Service & Warranty department, CF Construction researched the challenges that a builder would experience when it comes to service and warranty items and created a Service & Warranty department that provides and services the homeowner/builder as quickly as possible. This ensure that all parties involved have been dealt with fairly.
A couple of items that we have found that assists in the Service & Warranty department are as follows:
Prior to an event:
establishing the expectations upfront, at point of the sale,
provide direct and clear information and communication of the process,
If an event occurs:
- immediate attention,
- immediate resolution,
- immediate repair if possible.
What we have found when it comes to Service & Warranty items is, the quicker the issue is dealt with, the higher probability that the homeowner/builder will be satisfied with the end result.
CF Construction Services has developed a department that consists of five (5) individuals that manage the department. A Service & Warranty Coordinator who handles all the scheduling and administrative items of the project and a Quality Control / Training Manager who will be conducting all the initial inspections, and three (3) filed inspectors.
WCB Industry Code(s): 42104
Date of Last External Audit: October 2013 (Passed)
Reporting Documents used:
- Hazard Assessment Forms
- Company Field Staff
- Current First Aiders on every crew
- First Aid Kit/Fire Extinguishers
- Informal and formal Site Inspections.